"For years I was a Skelly customer, first with Arbella and then Safety Insurance. When the insurance laws changes and Progressive came to MA, I checked them out. Their rates were good enough that I switched. Bad move. One morning I came out of my apartment and saw that someone had either clipped my car as it went by or vandalized it, as the driver's side mirror was knocked clear off the car and there was a dent in the front bumper. I filed a claim and went through my family's long-standing mechanic. Imagine my surprise when he called me livid. My car is less than two years old and had at the time under 15,000 miles on it. As such, all new parts should be automatically authorized for the repair. Progressive refused to authorize the new parts and my mechanic was forced to scour for new used parts and polish them up! And to make matters worse, when I went to return my rental car I was greeted with a bill for about seventy dollars because they didn't cover the tax! That never happened to me before, but they told me it was standard practice. Well once the six month policy ended I couldn't wait to come back and I did. I'm glad to be back with Skelly Insurance."  Greg L.

Commissioner Caves